A past due customer is still a customer. They want respect.

So how you treat them during this critical time can strengthen or ruin your relationship.

That’s why National Business Factors uses a highly personalized process that focuses on engaging your customers in conversation. Creating the support they need. While collecting the payments you need.

Efficiency through Technology

Using the latest technology, we reach more of your customers per day and enjoy higher collection rates per call.

That’s not all. We collect more for you by optimizing every phase of your collections cycle. Responding quickly to delinquency levels and risks. And changing contact strategies in real time.

Other ways we collect more for you:

  • Manage calling strategies according to call follow up, call frequency, and responses
  • Automatically prioritize contacts to meet your business goals
  • Run several custom calling campaigns tailored to specific clients, balances, collection phase, and more
  • Maintain at least a 78% match-up ratio – one of the highest in the industry

“We have been with (NBF) since 2000. Their recoveries are considerably higher than our previous agency. Their customer service is of the highest standards.”

Todd Conradson

Battalion Chief, North Tahoe Fire Protection District

“I gave (NBF) accounts without documents, no information or claims for files. Some were very old. NBF cleaned up these accounts with flying colors. They provide the same service I’m used to giving my clients. And collected on everything we used them for.”

Denise Howell

Office Manager, Tahoe Forest Women’s Center

We have used the services of National Business Factors for over 20 years.  We have been very satisfied with the service they provide in taking some of the work load off in collecting bad debts for our company.

They have been very courteous when we call regarding a customer and very efficient in collecting bad debt owed to us.

We look forward to continuing our work relationship with National Business Factors.

Gloria Lehman

Treasurer / South Tahoe Refuse & Recycling Company

Having partnered with NBF for more than 15 years, South Lyon Medical Center appreciates their immediate response to issues, their open and direct lines of communication and their commitment to excellence.

Toni Inserra, CPHRM

Administrator, South Lyon Medical Center

It takes a team effort to effectively provide care to our community and National Business Factors is a great part of our team. The NBF staff is easy to work with, always welcoming, friendly and helpful.  NBF is a great partner in our mission of caring for the health and wellness of our community and the level of support they give to our organization is unsurpassed.

Shannon Albert

Director of Development & Outreach / Carson Valley Medical Center

Having been a National Business Factors client for more than thirty years, REMSA’s relationship with the staff at NBF is strong. NBF provides REMSA with clear and concise reports that are timely and easy to understand. NBF’s staff is responsive and represents REMSA very well to our private pay patients. In our business the care continues after the service is provided.

We meet semi-annually to review accounts and discuss trends in the business. REMSA finds NBF services and personnel to be praiseworthy and experienced. We would recommend NBF to anyone looking for competent and reliable collections and account services.

Chris Watanabe, CHPS

Vice President/HIPAA Officer/ Business Services / REMSA

St. Rose Hospital has relied on NBF for our Early Out and Collection accounts for over 30 years and have been very satisfied with their work. NBF has proven their superiority in collections by the consistent returns we are getting on our accounts. NBF’s team is efficient, easy to work with and on top of customer service and satisfaction. If you are looking for a debt collection agency that will do the best job contact NBF.

Renee Frey

Manager, Patient Financial Services / St. Rose Hospital

For a business, collecting bad debts in-house is labor intensive and not very cost effective, making the choice to use a stand-alone agency a smart business decision. Over 20 years ago, we became clients of National Business Factors and have always experienced exceptional customer service from Liesl and her staff, who quickly respond to any questions or requests. Recently I started using their secured client access website which is intuitive, easy to use and a timesaver when it comes to my reporting needs. I appreciate that NBF stays on the cutting edge of technology, making my job that much easier.

I highly recommend National Business Factors for any of your bad debt collection needs.

Fran O’Shea

Scolari’s Office Manager

Preserving your Customer Relationships

How you handle debt collections can either ruin your customer relationship or strengthen their loyalty. That’s why we never use cold, recorded scripts. Or automatic dialers and other common tools.

Instead, our Collections Analysts personally work with each of your customers. Analyzing their finances to uncover payment opportunities. And when needed, creating flexible solutions from accepting credit card payments to negotiating payment plans.

Our goal is simple: get you paid quickly.

Experts at Collecting More for You

Our skilled Collections Analysts also:

  • Train daily to overcome objections and uncover customer revenue sources
  • Health Insurance Portability and Accountability Act (HIPAA) compliant
  • Continuous training in Fair Debt Collection Practices Act (FDCPA)
  • Empathize with your customers while positively motivating them to pay
  • Are in your community – for maximum quality control, we never use overseas phone banks – never
  • Educate customers on the benefits of paying you
  • Skillfully identify and negotiate creative payment solutions
1476395021

Extra Service – Without Extra Fees

With National Business Factors, you never worry about hidden fees or extra charges. We focus on doing what it takes to serve you better. And greatly increase your cash flow.

  • Dedicated customer service staff so your questions are answered quickly
  • Create flexible payment arrangements as needed per customer
  • Report debtors to credit bureaus
  • Process credit card payments
  • File lawsuits
  • Customize collections screens so you get the data you need in your reports
  • Immediate customer file adjustments

If you want to increase your cash flow, call for your complimentary collections assessment today:

(800) 845-5392. Or visit www.TheNBFGroup.com

Monitor Collections Progress from Your Desk

Review your accounts in minutes—all from your desk. Use our secure Client Access Web (CAW) to download reports, access customer account status, and more.

All at no charge!

You can also:

  • Run custom inventory reports
  • Drop electronic or payment files
  • Set up as many users as you wish and set security parameters per user
  • Look up current balances and status of each account

Trusted in your community since 1960, our clients span industries including: hospitals, doctors, clinics, supermarket chains, retailers, medical groups and urgent cares, and ambulance providers.

A past due customer is still a customer. They want respect.

So how you treat them during this critical time can strengthen or ruin your relationship.

That’s why National Business Factors uses a highly personalized process that focuses on engaging your customers in conversation. Creating the support they need. While collecting the payments you need.

Efficiency through Technology

Using the latest technology, we reach more of your customers per day and enjoy higher collection rates per call.

That’s not all. We collect more for you by optimizing every phase of your collections cycle. Responding quickly to delinquency levels and risks. And changing contact strategies in real time.

Other ways we collect more for you:

  • Manage calling strategies according to call follow up, call frequency, and responses
  • Automatically prioritize contacts to meet your business goals
  • Run several custom calling campaigns tailored to specific clients, balances, collection phase, and more
  • Maintain at least a 78% match-up ratio – one of the highest in the industry

“We have been with (NBF) since 2000. Their recoveries are considerably higher than our previous agency. Their customer service is of the highest standards.”

Todd Conradson

Battalion Chief, North Tahoe Fire Protection District

“I gave (NBF) accounts without documents, no information or claims for files. Some were very old. NBF cleaned up these accounts with flying colors. They provide the same service I’m used to giving my clients. And collected on everything we used them for.”

Denise Howell

Office Manager, Tahoe Forest Women’s Center

We have used the services of National Business Factors for over 20 years.  We have been very satisfied with the service they provide in taking some of the work load off in collecting bad debts for our company.

They have been very courteous when we call regarding a customer and very efficient in collecting bad debt owed to us.

We look forward to continuing our work relationship with National Business Factors.

Gloria Lehman

Treasurer / South Tahoe Refuse & Recycling Company

Having partnered with NBF for more than 15 years, South Lyon Medical Center appreciates their immediate response to issues, their open and direct lines of communication and their commitment to excellence.

Toni Inserra, CPHRM

Administrator, South Lyon Medical Center

It takes a team effort to effectively provide care to our community and National Business Factors is a great part of our team. The NBF staff is easy to work with, always welcoming, friendly and helpful.  NBF is a great partner in our mission of caring for the health and wellness of our community and the level of support they give to our organization is unsurpassed.

Shannon Albert

Director of Development & Outreach / Carson Valley Medical Center

Having been a National Business Factors client for more than thirty years, REMSA’s relationship with the staff at NBF is strong. NBF provides REMSA with clear and concise reports that are timely and easy to understand. NBF’s staff is responsive and represents REMSA very well to our private pay patients. In our business the care continues after the service is provided.

We meet semi-annually to review accounts and discuss trends in the business. REMSA finds NBF services and personnel to be praiseworthy and experienced. We would recommend NBF to anyone looking for competent and reliable collections and account services.

Chris Watanabe, CHPS

Vice President/HIPAA Officer/ Business Services / REMSA

St. Rose Hospital has relied on NBF for our Early Out and Collection accounts for over 30 years and have been very satisfied with their work. NBF has proven their superiority in collections by the consistent returns we are getting on our accounts. NBF’s team is efficient, easy to work with and on top of customer service and satisfaction. If you are looking for a debt collection agency that will do the best job contact NBF.

Renee Frey

Manager, Patient Financial Services / St. Rose Hospital

Preserving your Customer Relationships

How you handle debt collections can either ruin your customer relationship or strengthen their loyalty. That’s why we never use cold, recorded scripts. Or automatic dialers and other common tools.

Instead, our Collections Analysts personally work with each of your customers. Analyzing their finances to uncover payment opportunities. And when needed, creating flexible solutions from accepting credit card payments to negotiating payment plans.

Our goal is simple: get you paid quickly.

Experts at Collecting More for You

Our skilled Collections Analysts also:

  • Train daily to overcome objections and uncover customer revenue sources
  • Health Insurance Portability and Accountability Act (HIPAA) compliant
  • Continuous training in Fair Debt Collection Practices Act (FDCPA)
  • Empathize with your customers while positively motivating them to pay
  • Are in your community – for maximum quality control, we never use overseas phone banks – never
  • Educate customers on the benefits of paying you
  • Skillfully identify and negotiate creative payment solutions
1476395021

Extra Service – Without Extra Fees

With National Business Factors, you never worry about hidden fees or extra charges. We focus on doing what it takes to serve you better. And greatly increase your cash flow.

  • Dedicated customer service staff so your questions are answered quickly
  • Create flexible payment arrangements as needed per customer
  • Report debtors to credit bureaus
  • Process credit card payments
  • File lawsuits
  • Customize collections screens so you get the data you need in your reports
  • Immediate customer file adjustments

If you want to increase your cash flow, call for your complimentary collections assessment today:

(800) 845-5392. Or visit www.TheNBFGroup.com

Monitor Collections Progress from Your Desk

Review your accounts in minutes—all from your desk. Use our secure Client Access Web (CAW) to download reports, access customer account status, and more.

All at no charge!

You can also:

  • Run custom inventory reports
  • Drop electronic or payment files
  • Set up as many users as you wish and set security parameters per user
  • Look up current balances and status of each account

Trusted in your community since 1960, our clients span industries including: hospitals, doctors, clinics, supermarket chains, retailers, medical groups and urgent cares, and ambulance providers.

© 2024 The NBF Group Inc.