System Conversion Update
We’re excited to announce that we have officially transitioned to our new operating system, Velosidy!
This upgrade brings smarter outreach and stronger results. Velosidy’ s embedded AI technology helps identify the right accounts, the right communication channels, and the right timing, allowing every outreach effort to be strategic rather than guesswork. In addition to improving efficiency and strengthening security, this enhanced capability supports better performance and better outcomes overall.
As with any system conversion, there is a learning curve, and we appreciate your patience as our team continues to adapt and refine processes. We are confident this investment will position us well for the future.
Legislative Update: SB 5993
The House Civil Rights & Judiciary Committee recently heard testimony on SB 5993, a bill proposing to reduce the allowable interest rate on medical debt to 1%, down from the current 9% rate established in 2019.
Although intended to provide financial relief to patients, a 1% cap does not reflect the true cost of capital or the administrative expenses involved in managing extended payment plans. This change could significantly impact small clinics, rural providers, and collection agencies that rely on reasonable interest rates to maintain flexible repayment options.
Industry groups, including ACA International and the Northwest Collectors Association, continue to express concerns regarding the long-term sustainability of healthcare providers under this proposal. We will continue to monitor SB 5993 closely and provide updates as it progresses.
We remain committed to innovation, advocacy, and delivering dependable services to our clients and partners. Thank you for your continued trust and support as we move forward together.
Thank you,
Liesl Barkley and Management Teams
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