Liesl Ann Barkley

Chief Executive Officer / Owner / New Business Development

I’m a person through and through. I love what I do because every day I get to build meaningful relationships and help others succeed. After four decades in the credit and collections industry, I’ve learned that what truly matters isn’t just results, it’s the heart behind them.

As the owner of a company primarily serving the healthcare industry, I’ve experienced every side of the system, from patient care to billing and, yes, to bad debt collections. My clients aren’t just business partners, they are family. For more than two decades, their compassion and dedication helped sustain my beloved son, Andre, who bravely battled Ehlers-Danlos Syndrome until his passing in December 2022. Without their care, I would have lost him much sooner. Andre was my world, and now his brother Brighton and I live life boldly and fully in his honor.

Guided by that love and gratitude, I am proud to continue evolving both of my corporations; National Business Factors, Inc., known as “The Collection Agency with a Heart,” and The NBF Group, Inc., our Early-Out Accounts Receivable Management Company. While National Business Factors, Inc. focuses on compassionate, compliant recovery of past-due balances, The NBF Group Inc. mirrors the very hospitals and healthcare systems we represent, working directly with patients and insurance companies personally to resolve balances with care, precision, and understanding. We believe that every account tells a story, and our role is to help bring it to resolution through empathy, accuracy, and accountability. The ever-changing laws and credit regulations have made it harder for providers to help patients, but we remain the bridge supporting both sides with respect, diligence, and results.

While my post-COVID schedule may look a little different these days, my connection to clients remains as strong as ever. Whether it’s a call, text, email, Teams chat or Zoom meeting I’m always just a conversation away.

I began my NBF journey in 1985 as a collector, became Collection Manager, and later Vice President of Customer Relations before stepping into my current role as CEO and Owner. I hold a Collection Agency Manager’s Qualification Certificate with the State of Nevada, Department of Business and Industry, Financial Institutions Division, and regularly conduct FDCPA seminars and client in-services throughout the West. My background also includes banking, management, and specialized certifications from the American Collectors Association, College of Marin, and Sonoma State University.

Now, as a proud empty nester, I’m learning to navigate life in my big quiet home with the joyful chaos of my three Boston Terriers, my constant companions and reminders to keep moving forward. Outside of work, I devote time to volunteering in my community, especially for programs that support youth and individuals with special needs a cause forever close to my heart.

At the end of the day, I believe success comes from service to clients, to community, and to the people we love. 💙

Kim Miller – Lundquist

Director of Operations and Technology

Most people think of Information Technology (IT) Departments as the folks who fix printers and reset passwords. While we do heroically battle the occasional paper jam, our IT Department at NBF goes far beyond that.

Mary Hobbs

VP of Compliance Operations, CM

Being a team member of NBF affords me the opportunity to feed my passion as it relates to; researching laws and regulations and staying current with all the credit-collection industry changes.

Destiny Baker – Searcy

Controller / Human Resource Director

I became a part of the The NBF Family in January of 2009, bringing four years of experience in the accounting field. I began as an Accounts Receivable Representative and several years later transitioned to the Accounts Receivable Manager.

Julia Klena

Client Relations Manager

I began my career at NBF as an outsourcing representative. This position afforded me the opportunity to learn the Accounts Receivable Management industry.

Sunny Green

Collection Manager, PCM

I initiated my tenure at NBF in August 2020 as a collector. My unwavering commitment and industrious nature propelled me through the ranks from collector to lead, then supervisor, culminating in my current role as collection manager.