I’m a people person. I love what I do because I meet new people and create new relationships every day. I also love what I do because I love to sell. So what’s better than doing two of your favorite things all day long?
That’s why I care so much about my clients. I do everything I can to make sure they’re happy and satisfied. They trust me with their business and I take this responsibility very seriously.
With everyone at NBF working so well together, our clients easily meet their goals. Only when a client’s happy and successful, do I feel we did our job.
Things to know about Liesl
Liesl joined NBF in 1985 as a collector. Soon, she became the Collection Manager before briefly leaving NBF for a career in banking.
Upon her return, Liesl joined customer relations. By 2001, she became Vice President of Customer Relations where she enjoys training staff members and working directly with clients.
Ms. Barkley holds a Collection Agency Manager’s Qualification Certificate with the State of Nevada, Department of Business and Industry, Financial Institutions Division.
She conducts Fair Debt Collection Practice Act seminars and facilitates many in-services for clients throughout the West
Other credits include: College of Marin, Kentfield, CA and Sonoma State University; certification in Proactive Relationship Banking, Community Lending, Financial Service Program, Tele-Sales Omega Systematic Collections.
Liesl is also trained in the American Collectors Association School of Sales and Top management. She stays updated with regular training from Fair Debt Collection Practices Act and courses on telephone collections techniques.
As much as she loves meeting new people, her favorite time of the day is coming home to spend family time with her two boys.
Being a team member of NBF affords me the opportunity to feed my passion as it relates to; researching laws and regulations and staying current with all the credit-collection industry changes.
Things to know about Mary Mary joined NBF in 2000 as the legal clerk. She is currently NBF’s Compliance Officer and Legal Department Manager. Prior to joining NBF Mary worked in the banking industry. She is a graduate from the University of Nevada Las Vegas (UNLV) with a Bachelor of Arts in Social Studies – Political Science. In addition to her BA, Mary also holds a Master Degree’s in Business Administration and Public Administration from UNLV. She is certified through the Association of Credit and Collector Professionals as a Credit Collection Compliance Officer. Mary is active in the Collection industry holding the post of Secretary/Treasurer for the Nevada Collectors Associates and being a member of the Association of Credit and Collector Professionals Unit Leadership team. In her spare time, she enjoys reading and spending time with her husband and extend family.
I became a part of the The NBF Family in January of 2009, bringing four years of experience in the accounting field. I began as an Accounts Receivable Representative and several years later transitioned to the Accounts Receivable Manager.
The responsibilities of that position helped me enhance my abilities over the years. I take pride in leading by example. In addition to the Accounts Receivable Manager, I was promoted to the position of Controller in May of 2011. I was delighted to accept this challenge and thrilled to be given the opportunity. Recently, the title of Human Resource Director was given to me which allows me to offer guidance, advice and support to our employees and oversee HR Responsibilities. It is a continuing pleasure to witness the positivity and growth here at NBF over the years. The mentors at NBF have gone above and beyond for me. They have proven to be some of the best people I’ve ever known. Always willing to share and provide valuable information and resources to myself and anyone in need. I have learned a great deal from them which I pass on to my team members. For that, I am truly grateful. Things To Know About Destiny Destiny and her husband enjoy family time with their 3 children as much as possible. Almost empty-nesters, they take great pride in celebrating each of their children’s accomplishments. With one son in the Army, another son enjoying his chosen trade and a daughter in her last few years of high school (who also works part time for NBF), they couldn’t be more proud. Some of Destiny’s passions include gardening, interior design and DIY Projects.
Most people think of Information Technologies (IT) Departments as an area that consists of maintaining equipment and networking. In our department here at NBF we do much more than what most expect.
The department faces many challenges due to the ever-changing IT landscape and is an integral department within NBF. IT assists with keeping other departments running smoothly. Kim grew up in Mammoth Lakes, CA and enjoyed skiing, riding her quad and playing tennis. After graduation she moved to Carson City and graduated Beauty school. She worked in many industries and now IT has become her passion. She joined the NBF team in 2004 and for the first year she worked at the front desk and now she is proud to be the IT and Mail Room Manager. After 16 years with NBF, Kim left for a year and is now back with her NBF family. Kim enjoys spending time with family and spoiling her dogs.
I began my career at NBF as an outsourcing representative. This position afforded me the opportunity to learn the Accounts Receivable Management industry.
An important item I have learned is how the medical billing process impacts both our clients and their patients. Each day at NBF is different and I enjoy being challenged in unique ways. Through hard work and dedication, I have obtained the position of Outsourcing and Special Project Manager. My experience in customer service has served me well at NBF. I know to listen to the needs of the patients and balance that with the expectations of our clients. The mentors here share their years of experience with me to help me grow with the company. With the completion of my coursework in medical billing/coding I hold a certificate as a Certified Profession Biller. I welcome putting that education to beneficial use and leading my team in outsourcing and special projects. Outside of NBF, I enjoy spending my time outdoors with my family and friends.
I initiated my tenure at NBF in August 2020 as a collector. My unwavering commitment and industrious nature propelled me through the ranks from collector to lead, then supervisor, culminating in my current role as collection manager.
In this capacity, I steer my team towards effectively assisting customers in settling their debts, upholding the principle that every individual deserves respect. Our customer-centric approach ensures we exhaust every avenue to facilitate debt payment. My role brings me immense satisfaction; I thrive on the daily interactions and the meaningful connections forged with customers. These relationships underscore the value of my work. The support and guidance of the NBF family have been instrumental in my journey, for which I am profoundly grateful.
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